There's this thread in Istorya.net that working in a call center is a "no-brainer" -- so easy even a dumbass could do it? Heheh. I don't know. All i know is, working in a call center 'team' is not like in a basketball/baseball/soccer/whatever team sense but like a part of a team of racehorses -- you are made to run like hell over a burning racecourse set with landmines and thorns and booby traps and then there's the panel of judges at the finish line flashing scorecards rating you for how relatively unscathed you managed to be... Of course, you are fed like thoroughbreds -- unlike in other jobs where you are "kayod kabayo" [worked like a horse] and fed weeds at the end of the day...
I take it back, not fed like throughbreds -- you can feed like a pig -- and so many do -- and they balloon up after a few months with the accompanying systemic diseases -- what with sitting all day and getting all kinds of crap both from both your bosses and customers -- it's a bibingka life, i tell you ["bibingka" is a Pinoy rice cake made by baking rice batter in a makeshift oven with fire above and fire below] -- no wonder many people get cracked up [bibingka is noted for having a large crack in the middle -- which is why it's also a Pinoy euphemism for the pudenda [wehehe, what a term -- sounds like it's where the Waray "pud__" came from but where the heck is this post leading to?]
Every call is a production number... and, with the job strongly emphasizing sales, i find it hard to overcome my childhood training -- on being scrupulous.
Really i could be of better use for this company if i work off the phone... Gotta get off the phone fast. I've begun to feel a tightness in my chest every call. Not really something to trade a life for -- i'm still waiting for that special someone to complete me [i may have packed my bags, but i still haven't left town :D].
No-brainer, my ass . . . maybe because this working environment motivates (as a negative effect) the kind of creativity most seen in escape artists and conmen. You become slick and oily (weheheh) [don't get me wrong, there are also positive effects]. Which could also be the reason why such places commonly turn from being merely "cheerful" into (heheh) . . .
Structurally a call center is like a pyramid -- Site leader supported by Operations Managers supported by Team Leads supported by Agents supposedly supported by Customers. If the account's product has a lot of substitutes, then the pyramid can quickly collapse. [Better stop this thread before it makes a connection to "get-rich-quick" schemes.]
There. Got it off my chest . . . i just needed to rant. [Exit music: Annie Lennox's "Walking on Broken Glass" Heheh.]
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